About 3 pm on August 10, I phoned to find out why my mail had not been delivered (It usually comes between 11:30 and 1:00); no one answered the phone. I tried second time with the same result. Each time the phone rang about 15 times.
First of all; Horrible customer service. You MIGHT be able to send a package from this postal office, but I wouldn't be surprised if you walked out with your head under your shoulder after being yelled at for no apparent reason. It needs to be noted that it depends on who is working.
And closing at 13pm on Saturday is a joke...
Apathy is the best word to describe this branch. I have contacted Amazon to request they use any shipper besides USPS. My packages frequently end up at a neighbor one street over (good thing he's honest), if they even try to deliver at all; then comes the dreaded orange pick up slip to go the the facility...I can't help but feel I am in purgatory every time.
Our mailman is great. He is friendly, and does his best to help us with our needs. That being said, this should not reflect his service. Anytime I call this office, I never get an answer. I have to call the other Ormond Beach office to get my information out there. I have lived at my current address for almost a year, and still get previous tenant's mail here, even though I send it back every time. If I could change routes, I would. Very unprofessional at this office.
They are diots. Horrible customer service. They were suppise to redeliever a package on 6/20/2017. I called that morning and they said the package wasnt there that its on the truck. 4:49 rolls around and no package. I call and they put me on hold for 15 minutes then tell me the package is there. It was a birthday present for a very sick friend in the hospital. Since it has to be signed,for, i now wont get redelivery of said package til friday the 23rd if they can manage to actually get it on the truck this time. Good customer service would be to send the driver back out with the package. Lesson, always use UPS or Fedex. I am done with U.S. mail. I will spread the word.
My held mail was supposed to be delivered on August 10 and I got an email confirming the delivery date.
On August 11 I went to the post office to pick up my mail and when I complained about the non delivery and the telephone all I got was a shrug of the shoulders. No explanation; no apology - nothing.
United States Postal Service is a US Post Office based in Ormond Beach, Florida. United States Postal Service is located at 260 Williamson Blvd, Ormond Beach, FL 32174, USA.
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